Within the site you will immediately see your cart available for purchase.
If you have problems with your order write to us firstname.lastname@example.org and we will provide you with all the necessary information.
You can always consult your order in the appropriate section within your account.
All major credit cards (secure transaction).
Variable depending on weight / volume and with a slight surcharge on the shipping cost for the areas of Calabria, Sardinia, Sicily (+ 15%).
Venice Lagoon, Elba Island, La Maddalena and smaller islands supplement of 25 euros.
Livigno and Campione d'Italia supplement of 35 euros.
Abroad: contact +39 0372 1876955 to define the rate.
DELIVERY TIMES AND METHODS
Once the payment is successful, the order will arrive at its destination in Generally, orders are delivered within 2/3 working days. There may be slightly longer times for delivery in areas not served daily by couriers.
We always recommend that you consider making purchases for pre-Christmas delivery with a minimum of advance, because in the periods leading up to Christmas and other holidays the delivery times of couriers may vary due to the high amount of shipments in transit.
Delivery will be by express courier.
www.japanology.it will deliver the order placed by you in the hands of an express courier, which will deliver them to the address indicated by you.
DAMAGED OR DEFECTIVE GOODS
If the goods are delivered to you damaged contact us as soon as possible by email - indicate the order number and attach images of the packaging and the damaged goods.
If you notice that the outer packaging is damaged at the time of delivery, accept the goods WITH RESERVE, if the product you ordered turns out to be damaged, contact us by email within 5 working days, indicating the order number and attaching some images of the packaging and the damaged goods.
We will contact you as soon as possible to confirm receipt of the complaint and will take action to replace it.
At www.japanology.it we pay the utmost attention to the quality of the products shipped, but an error can always happen - if for any reason you have received a different product from the one ordered or if the size is not the one requested, send us an email to japanology .cr @ gmail.com remembering to specify the order number. We will take immediate action to get you a replacement product.